Good to Know
Arrival & Departure
On your arrival day, rooms are available from 3:00 PM at the latest. You are welcome to arrive earlier and use all hotel amenities in the meantime.
On your departure day, rooms must be vacated by 11:00 AM at the latest.
You are welcome to use our breakfast buffet on your arrival day. Please inform us before your arrival so we can prepare a table for you. The surcharge is €19.00 per adult and €7.00 per child.
If you are arriving after 6:00 PM, please notify us briefly. To enjoy dinner, you would need to be seated in the restaurant by 8:00 PM at the latest. Our reception is staffed until 10:00 PM. If you arrive even later, we will deposit your room cards in a night safe for you. You will receive all important information regarding this before your arrival.
Upon arrival, please park directly in front of the hotel entrance. After check-in, we will assist you with parking your car.
Included Services
Food & Drink
- 7:30 AM – 10:00 AM: Vital and balanced breakfast buffet with organic products, fresh juices, freshly prepared egg dishes, and various coffee & tea selections
- 2:00 PM – 4:45 PM: Afternoon coffee, cake & small snacks
- From 6:30 PM: Evening 5-course menu with daily salad buffet and choices, national & international cuisine including vegetarian options.
In summer, for bed and breakfast bookings, a deduction of €25.00 per adult per day and €7.00 for children applies.
In winter, €17.00 per adult per day and €7.00 for children will be deducted.
We offer a vegetarian menu daily as an alternative on our menu. If you follow a vegan diet, please inform us when making your reservation. Our kitchen team will gladly prepare a vegan menu for you. We ask for your understanding that we can offer a standardized menu for our vegan guests.
We kindly ask you to inform us of your intolerances when booking. Our kitchen will gladly accommodate your intolerances and prepare dishes separately for you.
For dinner, we recommend a smart casual dress code. We ask our guests to wear appropriate, neat attire and to refrain from sportswear and swimwear, for example.
Wellness & Relaxation
- Indoor pool 31°C: 7:00 AM – 9:00 PM (closed from 7:00 PM – 7:30 PM for cleaning)
- Outdoor relaxation pool 34°C: 7:00 AM – 7:00 PM. To maintain a peaceful atmosphere, the outdoor pool is reserved for guests aged 14 and over.
- Dress-on sauna 70°: 3:00 PM – 7:00 PM
Sauna Area (Nude area for guests 16 and older)
- Finnish sauna 85°C: 2:00 PM – 7:00 PM
- Steam bath 42°C: 2:00 PM – 7:00 PM
- Salt steam bath 42°C: 3:00 PM – 7:00 PM
- Bio sauna 70-75°C: 3:00 PM – 7:00 PM
- Infrared cabin (IR): 2:00 PM – 7:00 PM
NEW from Winter 2026 / 2027
- Infrared Ergo-Relax Lounge
Bathrobes are already available in your room. You will find plenty of towels in the swimming pool and sauna area. Therefore, you do not need to bring your own towels or take towels from your room.
We also have bathrobes for children.
To protect the environment and avoid unnecessary waste, we kindly ask you to bring your own swimming shoes.
If you do not have swimming shoes with you, you can request adult slippers at our reception if needed.
Our sauna area is reserved for guests aged 16 and over. For our younger guests, a textile sauna is available in the indoor pool, which children may also use.
Our outdoor pool is a relaxation zone and therefore permitted for everyone aged 14 and over. The indoor pool area is freely accessible to all our guests.
A new fitness room with state-of-the-art equipment and high-quality Technogym machines will ensure even better training quality in the future.
Parking & Mobility
Our hotel provides one complimentary parking space for each room. We have various garages and outdoor parking spaces.
We have electric charging stations in our hotel garage. We charge €0.59 per kWh. The charge will be added to your room bill.
Please inform us at the reception upon arrival, and we will charge your car during your stay.
The nearest train station is Landeck Zams. From there, a public bus goes directly to Serfaus. Please note that some bus connections go directly into the village, in which case the nearest stop is Posthotel. If the bus only stops at the village entrance, you can take the subway to the Zentrum station and walk approximately 300 meters to our hotel.
The closest airport to Serfaus is Innsbruck Airport. From here, the best way to reach us is by taxi transfer.
We would be happy to organize transfers for you through a regional taxi company.
Serfaus has three cable cars: the Komperdellbahn, Alpkopfbahn, and Sunliner. All three are located at the same point and can be reached in about a 5-minute walk.
You may drive to the hotel upon arrival. Driving within the village is generally not permitted. If you wish to take an excursion to another village during your stay, this is not a problem.
Please note that driving to sports shops to bring ski and snowboard equipment to the depots is also not permitted.
Family & Dogs
For children aged 0-2, we always prepare a complimentary crib. For older children, we can install a bed rail on the beds.
High chairs are gladly available for you in the dining room.
We have children’s bathrobes for the wellness area, which we provide in your room.
If you need swim wings, you can pick them up at the reception.
If you need a kettle in your room, please let us know, and we will provide it directly in your room.
If your child needs a step stool for the bathroom, we will gladly provide it. We can also provide toilet seats in your room.
Dogs are welcome at our hotel. There is an additional charge of €18.00 per day, excluding food.
We ask for your understanding that dogs are not permitted in our hotel restaurant.
Payments & Cancellations
For bookings in the months of June to October, a deposit of €400.00 is required.
For bookings in the months of December to April, a deposit of €800.00 is required. The remaining balance can be paid on-site at check-out.
If you wish, an advance transfer of the remaining balance is also possible. Simply use the details provided for your deposit.
You can easily settle the final payment at the hotel.
The following regulations apply to all bookings in the summer or autumn season 2027 (June to October):
Up to 14 days before arrival: free cancellation of the booking
13 – 7 days before arrival: 70% of the booked travel price
6 – 1 day before arrival: 90% of the booked travel price
Early departure / no-show will be charged at 100% of the travel price.
The following cancellation regulations apply to all bookings for the winter season 2026/2027 (December to April):
Up to 30 days before arrival: free
29 – 14 days before arrival: 40% of the travel price
13 – 7 days before arrival: 70% of the travel price
6 – 1 day before arrival: 90% of the travel price
Early departure / no-show: 100% of the travel price
We recommend purchasing travel cancellation insurance. We do not offer travel insurance. However, you can purchase insurance through Europäische Reiseversicherung.
Here you will find further information.
Summer Vacation
All our guests receive the Super.Sommer.Card for the Serfaus Fiss Ladis region in summer.
The following services are included free of charge:
• Unlimited use of all 11 mountain railways
• Serfaus Adventure World (Murmliwasser, Murmlitrail, Hög, etc.)
• Fiss Funpark (giant slide, bouncy castle, etc.)
• Bus shuttle (hiking bus) between the villages of Serfaus, Fiss, and Ladis
• Brezina’s Adventure Mountains: “Pirate Trail,” “Witch Trail,” “Explorer’s Path”
• Guided mountain hikes in Serfaus, Fiss, or Ladis
For bookings of only 1 night, the card is valid either on the arrival day or the departure day.
(Valid from June 12, 2027, to October 9, 2027)
Dog tickets must be purchased separately at the cable car station.
Yes, the Super.Sommer.Card is included in the price, and a stay cannot be booked without it.
You cannot rent bikes at our hotel, but the three sports shops in the village offer bike rentals.
We have a lockable bicycle room across from the hotel. You can always get the key at the reception.
Winter Vacation
No, ski passes are not included in the price. However, we can issue them quickly and easily for you at the reception. The prices are at our guest card rate for the region.
Price information can be found on the Serfaus Fiss Ladis website.
Ski courses cannot be booked through the hotel. You can book courses directly with the Serfaus ski school.
We recommend reserving courses online in advance. The Serfaus ski school is about a 5-minute walk from the hotel.
You can find all further information here.
We have a complimentary ski cellar at the hotel.
We also offer paid depots at the Bacher Sports Center. These are directly by the cable car and have space for 2 sets of equipment. We ask that these be reserved in advance.
Our sports shops directly at the cable car offer all rentals. Here, you would also have the option to rent depots at all shops.
Further Services & Information
Wi-Fi is free at our hotel and available in all areas.
On-site, you can pay in cash or alternatively with Maestro/EC-Card, credit cards (Visa or Mastercard).
Our reception staff speak German, English, and Italian.
Should you require laundry service including ironing, you are welcome to drop off your items in a laundry bag at our reception.
The costs are:
- €30.00 for a normally filled laundry bag
- €45.00 for a full laundry bag
Items are returned on weekdays (Monday–Friday) by the next day at the latest.
On weekends, returns may take until Monday.
Whether it’s a value voucher, wellness voucher, or overnight stay voucher. You can purchase various vouchers in our shop. Click here to go directly to our online voucher system.
From Winter 2026 / 2027, we will have a new comfortable changing room with shower facilities for our guests.