Data Protection

The company is responsible for processing your personal data on our website. You can find the company's data in the imprint.

 

 

Data privacy

We take the protection of your personal data very seriously. We process your personal data in accordance with the statutory data protection regulations and this data protection declaration.

As a rule, it is possible to use our website without providing personal data. Insofar as personal data (e.g. name, address or e-mail addresses) is collected on our pages, this is always done, as far as possible, on a voluntary basis.

 

Data protection coordinator

You can reach our data protection coordinator at:

ALFA**** Hotel

z.H. data protection coordinator

ALFA Hotel KG 
Dorfbahnstraße 63 
6534 Serfaus / Tirol 
t. +43 5476 6280 
m. info@alfahotel.at
UID: ATU32777000

 

Processor, Recipient

We process your personal data with the support of processors who assist us in providing the services (e.g. web hosters, booking services).

These processors are obliged to strictly protect your personal data and are not allowed to process your personal data for any other purpose than the provision of our services.

Your personal data is only passed on to service providers typical for the economy, such as banks (in the case of transfers to you), tax advisors (if you appear in our accounting), shipping service providers (in the case of shipping to you), etc.

 

Kontaktformular

Anfrageformular-Felder: Anrede, Vorname, Nachname, Straße & Hausnummer, PLZ, Ort, E-Mailadresse, Telefonnummer, Anreisedatum, Anzahl Nächte, Erwachsene, Kinder,  Alter der Kinder, Anmerkungen, Datenschutzerklärung bestätigt.

Nach Absenden des Kontaktformulars erfolgt eine Verarbeitung der von Ihnen eingegebenen personenbezogenen Daten durch den datenschutzrechtlich Verantwortlichen zum Zweck der Bearbeitung Ihrer Anfrage auf Grundlage Ihrer durch das Absenden des Formulars erteilten Einwilligung.

Es besteht keine gesetzliche oder vertragliche Verpflichtung zur Bereitstellung der personenbezogenen Daten. Die Nichtbereitstellung hat lediglich zur Folge, dass Sie Ihr Anliegen nicht übermitteln und wir dieses nicht bearbeiten können.

Sie haben das Recht, Ihre Einwilligung jederzeit durch schriftliche Mitteilung zu widerrufen, ohne dass die Rechtmäßigkeit der aufgrund der Einwilligung bis zum Widerruf erfolgten Verarbeitung berührt wird.

 

Cookies

Diese Website verwendet Cookies.

Cookies machen Websites für den Benutzer benutzerfreundlicher und effizienter. Ein Cookie ist eine kleine Textdatei, die zur Speicherung von Informationen dient. Beim Besuch einer Website kann die Website auf dem Computer des Website-Besuchers ein Cookie platzieren. Besucht der Benutzer die Website später wieder, kann die Website die Daten des früher gespeicherten Cookies auslesen und so z.B. feststellen, ob der Benutzer die Website schon früher besucht hat und für welche Bereiche der Website sich der Benutzer besonders interessiert hat.

Mehr Informationen zu Cookies erhalten Sie auf WIKIPEDIA.

 

Ändern der Cookie-Einstellungen

Wie der Web-Browser mit Cookies umgeht, welche Cookies zugelassen oder abgelehnt werden, kann der Benutzer in den Einstellungen des Web-Browsers festlegen. Wo genau sich diese Einstellungen befinden, hängt vom jeweiligen Web-Browser ab. Detailinformationen dazu können über die Hilfe-Funktion des jeweiligen Web-Browsers aufgerufen werden.

Wenn die Nutzung von Cookies eingeschränkt wird, sind unter Umständen nicht mehr alle Funktionen dieser Website vollumfänglich nutzbar.

 

Cookies auf unserer Website

Unsere Website verarbeitet folgende Cookies:

  • Unbedingt notwendige Cookies, um grundlegende Funktionen der Website sicherzustellen
    • cookieconsent_status, cookiebar: Dient zur Speicherung der Zustimmung zur Cookie-Verwendung.
    • gaOptout: Dient zur Speicherung des Optouts von Google.
  • Funktionale Cookies, um die Leistung der Webseite sicherzustellen
    • TripAdvisor Cookies (siehe Abschnitt "TripAdvisor ")
    • Dirs21 Cookies (siehe Abschnitt "Dirs21")
    • TrustYou Cookies (siehe Abschnitt "TrustYou")
    • HolidayCheck Cookies (siehe Abschnitt "HolidayCheck")
    • Instagram Cookies (siehe Abschnitt "Instagram")
    • Fallstaff Cookies (siehe Abschnitt "Fallstaff")
  • Performance-Cookies, um das Benutzererlebnis zu verbessern.

 

Server Log File

Bei Besuch unserer Webseite zur reinen Informationsaufnahme, sofern also nicht gezielt personenbezogene Daten an uns übermittelt werden, erheben wir personenbezogene Daten ausschließlich aus technischen Gründen zur Aufrechterhaltung unserer Services, also um dir die Webseite korrekt anzeigen zu können, sowie die Stabilität und Sicherheit deiner Aktivität zu gewährleisten (nach Art. 6 Abs. 1 lit. F DSGVO). Es werden also Daten erhoben und verarbeitet, die dein Browser aufgrund aktivierter Einstellungen an uns übergibt (dazu gehören deine IP-Adresse, dein Betriebssystem, dein verwendeter Browser inkl. Sprache und Version, Datum & Uhrzeit, die von dir aufgerufene Seite, von welcher Seite du gekommen bist).

Dazu werden Log Files am Server angelegt. Diese werden grundsätzlich nicht weiter verarbeitet, können aber in folgenden Fällen bis zu 6 Monate herangezogen werden:

  • Kontrolle, Vermeidung und Abhilfe bei rechtswidrieger Nutzung der Webseiteninhalte
  • Verbesserung der Webseite und Performance
  • Überwachung und Analyse bei Problemen mit der Stabilität des Systemes, welches die Webseite bereitstellt

 

Einbindung von Diensten und Inhalten Dritter

Es kann vorkommen, dass innerhalb dieses Onlineangebotes Inhalte Dritter, wie zum Beispiel Videos von YouTube, Kartenmaterial von Google Maps, RSS-Feeds oder Grafiken von anderen Webseiten eingebunden werden. Dies setzt immer voraus, dass die Anbieter dieser Inhalte (nachfolgend bezeichnet als "Dritt-Anbieter") die IP-Adresse der Nutzer wahrnehmen. Denn ohne die IP-Adresse könnten sie die Inhalte nicht an den Browser des jeweiligen Nutzers senden. Die IP-Adresse ist damit für die Darstellung dieser Inhalte erforderlich.

 

Wir bemühen uns, nur solche Inhalte zu verwenden, deren jeweilige Anbieter die IP-Adresse lediglich zur Auslieferung der Inhalte verwenden. Jedoch haben wir keinen Einfluss darauf, falls die Dritt-Anbieter die IP-Adresse z. B. für statistische Zwecke speichern. Soweit dies uns bekannt ist, klären wir die Nutzer darüber auf.

Auf dieser Website werden Funktionen und Dienste folgender Drittanbieter eingebunden:

Google Analytics

 

This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA ("Google") on the legal basis of overriding legitimate interest (analysis of website usage). For this purpose, we have concluded an order data processing contract with Google.

When our website is accessed, a connection to Google's servers is established via software and data is transmitted to Google's servers, some of which are located in the USA. Google Analytics also uses cookies to store information about the website user and to analyse the use of the website by website users.

This website uses the "IP anonymisation" function. This means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area and thus anonymised. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

According to Google, Google will use the collected data for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Detailed information on the handling of user data by Google Analytics can be found in the privacy policy of Google resp. from Google Analytics.

Google Analytics deaktivieren
  • You can generally prevent the collection of your user data on our website verhindern, by setting "Do Not Track" in your web browser. Our website takes into account the "Do Not Track" signal that your web browser then sends to all websites.
  • You can generally prevent the collection of your user data by Google Analytics on all websites by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de
  • You can prevent the collection of your user data by Google Analytics only on this website by clicking on the following link. An opt-out cookie will be set, which will prevent the collection of your data during future visits to this website: Google Analytics deaktivieren.

TrustYou

 

This website displays data from the guest feedback portal TrustYou of TrustYou GmbH, Steinerstrasse 15, 81369 Munich.

You can find TrustYou's privacy policy here.

TripAdvisor

 

This website uses data from the travel website TripAdvisor of TripAdvisor Inc., 400 1st Avenue, Needham, MA 02494 USA to display guest reviews.

You can find TripAdvisor's privacy policy here. https://tripadvisor.mediaroom.com/AT-privacy-policy

Instagram

 

We use an Instagram feed plugin to display social media content on our website. For this reason, requests are made from our website to the Instagram servers to display our feed, images and videos. These requests make your IP address visible to Instagram, which may use it in accordance with their privacy policy (https://help.instagram.com/519522125107875).

Use of the online booking tool DIRS21 of TourOnline AG

 

Our online presence uses the online booking tool DIRS21 (hereinafter "OBT") of the company TourOnline AG, Borsigstraße 26, 73249 Wernau, Germany (www.dirs21.de, hereinafter "TOAG") to enable online bookings of accommodation services and other travel services, as well as to process enquiries. Within the framework of the OBT, TOAG processes the data as the responsible party. The notes and provisions on data protection can be found in TOAG's data protection declaration for OBT, which you can call up at any time from OBT or view at www.dirs21.de/datenschutz.

Fallstaff - Integration

 

An integration of falstaff.at is used on our website to show you the ratings. The data protection declaration and cookie settings can be found in the data protection declaration  (https://www.falstaff.at/agb/datenschutz/) of Falstaff Verlags-GmbH.

HolidayCheck

 

Web widgets from HolidayCheck AG Bahnweg 8 CH-8598 Bottighofen Switzerland are integrated into our website. Web widgets are small programs that are integrated into the website and display information from other websites.

The content displayed on our website (ratings/recommendation rate) is always retrieved from the HolidayCheck servers. For this to work technically, data must be exchanged between the two servers involved. This includes the date and time of the visit; the page from which the query is made; the internet protocol address (IP address) used, browser type and version, device type, operating system and similar technical information.

The legal basis is our legitimate interest pursuant to Art 6 (1) f) DSGVO. By providing this service, we deliver up-to-date and correct content on our homepage. The processed data are only used to provide the content or to transmit data that you provided when you submit a rating directly on our website. They are not processed in any other way, in particular not to analyse user behaviour.  

We do not store the above data as part of this processing. In order to be able to design the widgets, we use Google Fonts. For this purpose, your IP address is transferred to the Google servers in the USA. The EU-US Privacy Shield serves as a guarantee according to Art. 45 DSGVO. The legal basis is our legitimate interest according to Art. 6 para. 1 f) DSGVO. By using the fonts, we ensure the consistent rendering of the widgets. Information on data processing by HolidayCheck AG can be found in the data protection declaration on the page www.holidaycheck.de/datenschutz.

Voucher system (Incert)

 

Our website offers the option of purchasing vouchers. If a user takes advantage of this option, the data entered in the input mask is transmitted to us and stored. These data are: Salutation/company, first name, last name, date of birth, e-mail address, address, telephone/fax, voucher value, wishes, payment data.

If you order a voucher value from our website, this is done through the online ordering platform of INCERT eTourismus Gmbh & Co KG, Leonfeldner Straße 328, A-4040 Linz, Austria. All order data entered by you is transmitted in encrypted form. INCERT is committed to handling your transmitted data in accordance with data protection regulations. INCERT takes all organisational and technical measures to protect your data.

You will find the data protection declaration of this service directly with the voucher order.

 

feratel Webcam

This page uses an integration from feratel media technologies AG. This integration provides the webcams. The privacy policy of the service can be found directly at the webcams.

 

Your rights

You have the right to information, correction, deletion and restriction of the processing of personal data.

If the legal basis for the processing of your personal data is your consent or a contract concluded with you, you also have the right to data portability.

You have the right to revoke any consent you may have given for the processing of your personal data. The lawfulness of the processing of the personal data until the revocation is not affected by the revocation.

You have the right to object to the processing of your personal data for the purpose of direct marketing. In the event of an objection, your personal data will no longer be processed for the purpose of direct marketing.

Furthermore, you have the right to lodge a complaint with the supervisory authority (Austrian Data Protection Authority, Wickenburggasse 8, 1080 Vienna, dsb@dsb.gv.at).

Online Marketing and Landing Pages

Beside our website we do also operate optimized landing pages. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”). The adequate level of data protection is based on data processing agreements with the respective company. 

Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.

Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.

You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link:
https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh

ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.

Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies. 

Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.

When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. If you continue using the website or click on the respective button you consent to the use of cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.

 

ADDITIVE+ MARKETING AUTOMATION

In order to increase customer loyalty and to sell our services and additional services we use software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”). 

Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. The adequate level of data protection is based on data processing agreements. 

You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message. 

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.

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