LatestCOVID-19 measures

Current information

Book without worries / cancel: up to 14 days before arrival uncomplicated & free of charge with "money-back guarantee" cancel!
For "Corona reasons" a booking can also be canceled free of charge until the last day. Here you can find the details.

 


All areas (restaurant, bar, swimming pool, saunas, fitness area) are open!

 

What to consider

Status, April 2022

  • The measures have been largely abolished. A vacation is possible without any problems.

 

The arrival and return journey to most countries is also possible without restrictions.
Under the following link you will find all information regarding the entry as well as the return journey. Click here for the country overview.

Detailed informationen:

  • In front of the buffet you will find disinfection dispensers - please disinfect your hands every time you go to the buffet

  • Our new breakfast concept combines a hygienic buffet with served food & drinks - in line with the new motto: "Small things are beautiful."

  • Food for the kids is served directly to the table instead of the buffet style

  • Tables are disinfected after each guest

  • We have always had a very high standard of hygiene - we will pay even more attention to this in the future!
  • In the lobby and other central points you will find disinfection dispensers

  • "High-touch points" are regularly disinfected by our cleaning team (e.g., door handles, elevator buttons, reception surfaces, credit card terminals)

  • Try to keep the safe distance of one meter from other guests & staff at all times

  • Room cards (key cards) or cable car cards (ski pass) are always cleaned after return

  • More frequent ventilation of the rooms

  • Please use our elevator only together with your traveling companions.
  • "10 High Touch Points" are disinfected daily (door handles, window handles, light switches, remote control, safe, telephone, sink faucets, shower faucets, mini-bar, surfaces).

  • Cleaning staff are usually in the same rooms/floors every day

  • We have been using a sophisticated room cleaning system for many years. Each cleaner has several cleaning cloths per room, which are used exclusively in this one room. No rag is used in more than one room! In addition, there is a color differentiation system, which distinguishes, for example, the rags for toilet cleaning, bathroom cleaning, surface cleaning, disinfectant wipes, window cleaning or floor cleaning. The whole still differentiated for each individual room.

  • Daily airing of the rooms(Please also ventilate before leaving the room)
  • In our swimming pool we have extended the opening hours. Our tip: use the times outside the peak hours. Especially the rush hour between 5 pm and 6 pm would ideally be avoided. Perfect is an "Early Bird Swim", because our pool is already open from 7 am!

  • In our saunas we ask to sauna exclusively "private", so only guests from the same room. However, since we have several different cabins available, there is certainly a place for everyone. Our saunas are open from 2 pm to 7 pm!

  • Please disinfect your hands at the entrance.

  • In our fitness area we also ask for private use. Especially in the sporty ambience it is also necessary to clean all equipment before AND after use with the disinfectants provided for this purpose! Our fitness area is open from 7 am - 9 pm.
  • Personal responsibility: When you travel to us we assume that you are healthy. At your request, we can also organize a test for you.

  • In case of illness please stay at home! In case of a feeling of illness, clarify all contingencies with your family doctor.

  • Of course, we cannot guarantee health for our employees as well as for other guests. However, by following the given rules of all governments, we can all do our best together. We appeal to the personal responsibility of each individual in dealing with each other.

  • Respect the safety distance!

  • Subject to possible changes! In the event of corresponding legal requirements, we will of course improve or withdraw our guidelines and measures accordingly.

  • Here you will find constantly updated information on the guidelines in the Serfaus-Fiss-Ladis region.

The following cancellation regulations apply to all bookings for the summer season 2022:

 
  • up to 14 days prior to your arrival: free of charge
  • 13 - 7 days before arrival: 70% of the booking costs
  • 6 - 1 days before arrival: 90% of the booking costs
  • early departure: 100%
 

The following cancellation regulations apply to all bookings for the winter season 2022/2023:

 
  • up to 30 days prior to your arrival: free of charge
  • 29 - 14 days before arrival: 40% of the booking costs
  • 13 - 7 days before arrival: 70% of the booking costs
  • 6 - 1 days before arrival: 90% of the booking costs
  • early departure: 100%
 

In the case of official quarantine, free cancellation is also possible up to the last day.

 

  • Classification as a "high-risk area" alone is not a free cancellation reason - only in conjunction with mandatory quarantines.
  • "Rising incidence numbers" alone are not a free cancellation reason
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